Refund policy

Refund Policy

Last updated: October 2026

All sales of digital products are final. Due to the nature of downloadable content, we do not offer refunds or exchanges once a file has been accessed or downloaded.

What You're Purchasing

When you purchase a sound kit from prodbyeville, you receive a non-transferable, non-exclusive license to download and use the included files. Your download link will be delivered to your email immediately after payment is confirmed.

Download Access

Your download link is valid for [X] days and [X] attempts from the date of purchase. If you experience any issues accessing your files within this window, contact us before the link expires and we'll make it right.

Refund Eligibility

Because digital files cannot be "returned," refunds are not issued once a file has been successfully downloaded. However, you may be eligible for a refund or re-delivery in the following circumstances:

• Corrupted or unplayable files: if the files you received are damaged and we cannot provide a working replacement within a reasonable timeframe.
• Duplicate charge: if you were charged more than once for the same order.
• Technical delivery failure: if your download link never arrived and we are unable to resend access.

Legal Review Recommended: Depending on your customers' locations, consumer protection laws (including EU/UK digital goods regulations) may grant buyers additional rights. Consult a legal professional to confirm whether any mandatory refund rights apply to your customer base.

No Refunds For

• Change of mind or buyer's remorse
• Incompatibility with your software or hardware (please review system requirements before purchasing)
• Failure to download within the access window
• Files already downloaded successfully

How to Request Support

If you believe you qualify for a refund or are experiencing a technical access issue, please contact us within [X] days of your purchase date:

support@prodbyeville.com

Include your order number, the email address used at checkout, and a description of the issue. We aim to respond within [X] business days.

Chargebacks & Disputes

Legal Review Recommended: Filing a chargeback for a successfully delivered digital product may result in your account being flagged and future purchases being declined. We encourage you to contact us first. We're committed to resolving issues fairly and quickly.

Final Sale

All digital products sold through prodbyeville are final sale. By completing your purchase, you acknowledge that you have read and agreed to this policy.